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FORT BEND TRANSIT
ADA COMPLAINT PROCEDURES
Any person who feels he or she may have been discriminated against is encouraged to report
such a violation to the Fort Bend County Public Transportation Department within 180 days of
the alleged discrimination. You may file a complaint with the Fort Bend County Public
Transportation Department, Attention Civil Rights Officer, 301 Jackson St. Richmond, TX
77469; by telephone (281) 633- RIDE (7433); by fax (832) 471-1843; or by email at
transit@fortbendcountytx.gov. If information is needed in another language, please contact our
office at 281-633-RIDE (7433).
Chinese - 鼓勵任何認為自己受到歧視的人在被指控的歧視之日起180天內向本德縣公共交
通部門舉報此類違法行為。您可以向本德堡縣公共交通部門投訴，民權官員，德克薩斯州
傑克遜街301號，郵政編碼77469；通過電話（281）633-乘車（7433）；傳真（832）471-
1843；或通過電子郵件發送至transit@fortbendcountytx.gov。如果需要其他語言的信息，
請致電281-633-RIDE（7433）與我們的辦公室聯繫。
Arabic –
33).
Vietnamese - Bất kỳ người nào cảm thấy mình có thể bị phân biệt đối xử được khuyến khích báo
cáo hành vi vi phạm đó cho Sở Giao thông Công cộng Quận Fort Bend trong vòng 180 ngày kể
từ ngày bị cáo buộc phân biệt đối xử. Bạn có thể nộp đơn khiếu nại với Sở Giao thông Công
cộng Quận Fort Bend, Cán bộ Quyền công dân Chú ý, 301 Jackson St. Richmond, TX 77469;
qua điện thoại (281) 633- RIDE (7433); qua fax (832) 471-1843; hoặc qua email tại
transit@fortbendcountytx.gov . Nếu cần thông tin bằng ngôn ngữ khác, vui lòng liên hệ với văn
phòng của chúng tôi theo số 281-633-RIDE (7433).
Gujarati - ,
180
.
, , 301 ,
77469 . (281) 633- (7433); (832)
471-1843; transit@fortbendcountytx.gov .
, 281-633- (7433) .
Spanish - Se alienta a cualquier persona que sienta que puede haber sido discriminada a
informar dicha violación al Departamento de Transporte Público del Condado de Fort Bend
dentro de los 180 días posteriores a la supuesta discriminación. Puede presentar una queja ante el
Departamento de Transporte Público del Condado de Fort Bend, Atención al Oficial de Derechos
Civiles, 301 Jackson St. Richmond, TX 77469; por teléfono (281) 633- RIDE (7433); por fax
(832) 471-1843; o por correo electrónico a transit@fortbendcountytx.gov . Si necesita
información en otro idioma, comuníquese con nuestra oficina al 281-633-RIDE (7433).
Hindi -
180
,
, 301 , TX 77469 ;
(281) 633- RIDE (7433); (832) 471-1843; transit@fortbendcountytx.gov
, 281-
633-RIDE (7433)
Malayalam -
180
.
, , 301
,
77469; (281) 633- (7433);
(832) 471-1843; transit@fortbendcountytx.gov .
, 281-633-
(7433) .
Taglog - Ang sinumang tao na sa palagay ay maaaring nadiskrimina siya ay hinihikayat
na iulat ang naturang paglabag sa Kagawaran ng Pampublikong Transportasyon ng
Fort Bend County sa loob ng 180 araw mula sa umano'y diskriminasyon. Maaari kang
maghain ng reklamo sa Kagawaran ng Pampublikong Transportasyon ng Fort Bend
County, Attention Civil Rights Officer, 301 Jackson St. Richmond, TX 77469; sa
pamamagitan ng telepono (281) 633- RIDE (7433); sa pamamagitan ng fax (832) 471-
1843; O sa pamamagitan ng email sa transit@fortbendcountytx.gov. Kung kailangan ng
impormasyon sa ibang wika, mangyaring makipag-ugnay sa aming tanggapan sa 281-
633-RIDE (7433).
Urdu -
180
301 77469 (281)
633- (7433) (832) 471-1843 transit@fortbendcountytx.gov
. 281-633- (7433)
FORT BEND TRANSIT
ADA COMPLAINT PROCEDURES
Fort Bend County is committed to a policy of non-discrimination in the conduct of its business, including
Title II of the Americans with Disabilities Act of 1990 that no entity shall discriminate against an
individual with a disability in connection with the provision of transportation service. The law sets forth
specific requirements for vehicle and facility accessibility and the provision of service. The Public
Transportation Department recognizes its responsibilities to the Fort Bend County community in which it
operates and to the society, it serves. The Public Transportation Department will utilize its best efforts to
ensure that no person shall, on the grounds of disability, be excluded from participation in, be denied the
benefits of, or be subjected to discrimination under the Fort Bend County program of transit service
delivery and related benefits.
The responsibility for carrying out Fort Bend County’s commitment to Civil Right responsibilities rests
with the Director of Public Transportation.
The Civil Rights Officer will review and investigate every complaint promptly. Reasonable measures will
be undertaken to preserve any information that is confidential. At a minimum, the Civil Rights Officer
will:
Identify and review all relevant documents, practices and procedures;
Identify and interview persons with knowledge of the ADA violation, i.e., the person making the
complaint; witnesses or anyone identified by the Complainant; anyone who may have been
subject to similar activity, or anyone with relevant information.
Once the investigation has been completed, the Civil Rights Officer will decide the validity of the
complaint and what, if any, remedial actions will be taken to address the complainant’s concerns. If an
ADA violation is found to exist, remedial steps as appropriate and necessary will be taken immediately.
The Complainant will also receive a final report together with any remedial steps. The investigation
process and final report should take no longer than twenty-five
(25) business days.
The Civil Rights Officer shall maintain a log of ADA complaints received from this process which shall
include the date the complaint was filed; a summary of the allegations; the status of the complaint; and
actions taken by the Fort Bend County Department of Public Transportation in response to the complaint.
Should Fort Bend County receive an ADA complaint in the form of a formal charge or lawsuit, the
complaint will be forwarded to the County Attorney.
A person may also file a complaint directly with the Federal Transit Administration (FTA) no later than
180 days after the date of the alleged discrimination:
Federal Transit Administration’s Office of Civil Rights
Attention: Title VI Program Coordinator East Building, 5th Floor - TCR
1200 New Jersey Ave., SE, Washington, DC 20590
202-366-4018
https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta
The above link provide specific information about the FTA complaint process and the appropriate
forms for submission directly to FTA.
